FAQ

General

★ What is Pom!Pom! Market?

Pom!Pom! Market is a place where you can find cute and playful handmade goods for yourself and your pets!

★ Why Pom!Pom! Market?
Well, there's certainly a ring to it but we also love the cheerful and uplifting symbolism of pom poms!

 

Care and Maintenance

★How do I care for and maintain my purchase?

All our products vary with care instructions and maintenance. Please read the care instructions listed at the bottom of the product page(s) carefully.  

 

Shipping, Returns, and Exchanges

★ How long will shipping take?

Orders are typically processed within 1-5 business days after purchase unless otherwise noted in the product description. Delivery of items will vary based on location and the shipping method selected during checkout. Orders will receive a tracking confirmation number via email so you can monitor the progress of your package.
Free standard shipping in the U.S. on all orders over $75.
 

For any order-related inquiries, please reach out to hello@pompom.market

★ Can I cancel an order?

Orders that have not been shipped or delivered are eligible for cancellation. Please contact info@pompom.market to cancel.

★ What do I do if my order arrives damaged or with missing items?

We carefully package and check each order before it ships out. Please examine your order upon arrival for any damage that may have occurred during shipping. All damage claims must be made in writing within 7 days of receipt of goods. Replacement products will be sent out as soon as possible.
Be sure to:
Retain all parts and packaging materials. Report missing or damaged merchandise immediately to us at info@pompom.market. We will then provide instructions for receiving a replacement item or store credit.
Do not submit a claim to the shipping provider. Email us info@pompom.market.
Unfortunately, we are not responsible if there are missing packages. If the package has been stated "delivered" by the shipping courier we will not be able to replace the items but can provide a 20% discount upon your next purchase.
If the package is missing, we will wait a month after your order was placed to contact the courier and proceed on a case-by-case basis.

★ Can I return a product?
All sales are final but in the case your product arrived damaged, please email info@pompom.market as soon as possible for further assistance.

★ Can I exchange a product?

Due to the personal nature of some of our items, we accept exchanges on a case-to-case basis. We're always happy to chat with you about a solution. Please reach out to info@pompom.market

All return shipping will be at the expense of the customer, some situations may be exempt and will be determined on a case by case basis.
All custom orders will be ineligible for returns or exchanges.
  
★ Wholesale
For any inquiries related to wholesale, please send us a note at info@pompom.market